Faq
Frequently Asked Questions.
01. The order
How will I know if my order has been confirmed?
After completing your purchase, you’ll receive an order confirmation via email. This confirmation serves as a receipt and includes your order details. Check your inbox shortly after placing your order. If you don’t receive a confirmation, please contact us at hello@davinsia.com to sort it out immediately.
How can I track my order?
You’ll receive a unique tracking number via email since your order ships. You’ll get a link to enter this number on the logistics company’s website to track your package. Alternatively, you can get the tracking information if you’re logged in your account on our website.
02. Shipment & Dispatchment
Do you offer worldwide shipping?
Yes, we offer worldwide shipping to all countries.
What are the estimated shipping times?
Shipping times vary depending on the destination and increased demand periodically. Typically, orders can take between 7-12 working days for delivery.
If there’s any delaying in your shipment, the cause may to global circumstances logistically challenges. We appreciate your patience as we strive to deliver your orders promptly.
What about dispatched times?
Our dispatched timeframe ranges from 1 to 2 days after your order is placed. We prioritize efficiency and quality in preparing and packaging your items for shipment during this period. Thank you for your patience as we work to ensure your order is processed promptly.
03. The payment
What payment methods do you accept?
We accept payments via credit/debit card, PayPal. All payments are processed securely through our payment gateway to ensure the safety of your personal and financial information.
Is it safe to make payments on your e-shop?
Yes, we take the security of your payment information seriously. Our website is encrypted using Secure Socket Layer (SSL) technology to protect your personal and financial information during transmission. Additionally, we do not store your payment details on our servers.
04. Returns & exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order you may return it within 14 days of receipt, please contact our customer support team with your order number and reason for return and send your package to the address will request. You will get an exchange or a full refund. Please note that returned items must be in their original condition with tags attached.
